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The work takes three forms, developed with leaders, teams, and organizations over twenty-five years of field practice.

LEADERS & TEAMS

Revealing what shapes behavior and outcomes beneath the surface, then working with what's actually there. Culture doesn't always show up in the language an organization uses to describe itself, and neither do the patterns that drive how decisions get made, how people show up, or how a team performs when no one is watching. This work makes those patterns visible and builds from what's present, rather than importing a framework designed for someone else.

Where this fits

  • A leader stepping into a role where the old approach no longer lands

  • A team where friction or misalignment is slowing the work

  • A cohort of leaders being developed together

  • A customer-facing team working across cultural differences

Formats

  • Workshops & Intensives

  • Cohorts & Leadership Circles

  • 1:1 & Group Coaching

  • Offsites for Insight & Alignment

Organizations

At inflection points, where growth outpaces structure and what held at one size won't hold at the next. Long-term field work, built so the organization can carry it forward on its own. The goal is not a deliverable that sits on a shelf once the engagement ends. It is a shift in how the organization sees itself and operates, one that remains after the outside consultant is gone.

Where this fits

  • A company integrating after a merger, expansion, or major restructuring

  • An organization scaling from one region to many, or one market to global

  • A culture that needs to be named before it can travel

  • A leadership layer building shared practice across functions or geographies

Formats

  • Long-term embedded field work

  • Multi-phase programs across regions, divisions, or the full enterprise

  • Cultural integration during growth, consolidation, or major transitions

  • Ongoing counsel to the senior team throughout the engagement

Advisory

A seat at the table, not a scope of work. Ongoing counsel for leaders navigating the human side of what they're building. The lens is different from what most advisory rosters offer: twenty-five years of cross-cultural field work, pattern recognition built across five continents, and a read on the cultural and human dynamics of a decision that most boards don't have in the room.

Where this fits

  • Board seats & Advisory roles

  • Founder's counsel on culture, team, and growth questions

  • A small number of engagements at a time

Engagements

Global Effectiveness

Design and delivery of a company-wide Global Effectiveness program for staff, managers, senior managers, directors, and vice-presidents based in the U.S., E.U., APAC, Latin America, and the Middle East.

Topics Included:

Communicating Across Cultures

Selling & Marketing Across Cultures

Global Negotiations

Global Team Building

Managing Virtually

Country Specific Briefings

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Cultivating a Coaching Culture

Design & delivery of a multi-year, multi-academy coaching and cultural awareness program for current and emerging leaders across Sales, Presales, Digital Sales, Customer Success, and Engineering.

Topics Included:

Communicating Across Cultures

Power of Coaching the Customer

Permission to Sell

Global Mindset

Storytelling

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Success Across Cultures

Design & Delivery of a multiple division cross-cultural effectiveness program for professionals in Sales, Marketing, Design, Customer Service and Construction departments across the USA.

Topics Included:

Communicating Across Cultures

Selling Across Cultures

Global Negotiations

Deep Dives: India and China

Customer Service Across Cultures

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Excellence in Customer Service

Design and Delivery of a series of customized Excellence in Customer Service workshops for 3000+ employees in 27 different divisions across the USA.

Topics Included:

Values and expectations that people bring to a service encounter.

Avoiding the “10” Survey Syndrome

Consistently exceeding customer expectations.

Recognize the potential impact value differences can have on business and day- to-day exchanges.

Increase the level of Accountability on and between each team.

Create a more consistent, predictable and familiar customer service experiences for both internal and external customers.

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